The Program Assistant provides support for a variety of team members to keep the program team running at a fast pace. As the main phone contact the Program Assistant is often the first impression of First Tee - Phoenix for member families, volunteers, donors and the community at large.
Key criteria for success in position:
Joyful - whether via phone, online or in-person, making our constituents and team feel valued and providing quality customer service is key.
Organized & Detailed - ability to manage multiple tasks, utilize technology and precise data entry.
Calm & composed - being able to navigate and understand a complex, fast- paced environment while maintaining quality.
Team player - takes initiative, manages tasks independently with direction and can balance the needs of many.
How to apply
Send your resume and a cover letter detailing your experience related to the responsibilities and qualifications to jobs@firstteephoenix.org. NOTE: All final candidates must pass background check and complete DISC assessment prior to an official offer.
Experience Required
Strong commitment to the First Tee - Phoenix mission and the kids we serve
Effectively communicate in-person, via phone, email, etc.
Creative mindset to provide customer service and problem solve
Can-do attitude, willing to seek out and tackle new and daily challenges
Punctual and self-starter
Proficient in Microsoft Office Suite (Excel, Word, SharePoint, etc.)
Work with a variety of technology to achieve goals
Experience with Canva, WordPress, Constant Contact or similar programs
Golf knowledge and experience with First Tee a plus
Bilingual (Spanish/English) a plus
Experience with SalesForce a plus
Valid driver's license, good driving record, and meet company required automobile insurance minimums
How to apply
Send your resume and a cover letter detailing your experience related to the responsibilities and qualifications to jobs@firstteephoenix.org. NOTE: All final candidates must pass background check and complete DISC assessment prior to an official offer.
Essential Responsibilities
Responsibilities
Below is not intended to be an exhaustive list but a general overview of the core functions.
Customer Service/Member Support
o Joyfully answer the main line, answering questions or transferring as needed
o Provide support and troubleshooting related to membership and registration to families as needed
o Serve as the main reviewer of SalesForce inquiries including review and distribution of all leads/cases to appropriate team member
Database Management
o Become an expert in Sales Force including but not limited to entering information, pulling reports, making changes, setting up class schedules, etc.
o Support the School Program by providing active lists, inputting detailed information in Sales Force for reporting, coordinate paperwork with HQ, etc.
Communication Support
o Keep program website pages up to date - including monthly and quarterly updates and as needed
o At the direction of the MarCom Manager utilize Canva to create fliers, social media posts, and more
o Provide support for the creation of newsletters
Event support
o At the direction of the Engagement Manager or others, aid with successful member events
o Complete event related tasks as needed
o Play an important role in executing high quality events
Administrative Support
o Assist with administrative tasks of Program Team
o Support program team meetings with scheduling, notes, and follow-up
Be a part of the First Tee - Phoenix team
o Participate in general First Tee - Phoenix activities including fundraisers, tournaments, clinics, visibility events, etc.
o Support organization wide needs
o Other duties as assigned
How to apply
Send your resume and a cover letter detailing your experience related to the responsibilities and qualifications to jobs@firstteephoenix.org. NOTE: All final candidates must pass background check and complete DISC assessment prior to an official offer.
Benefits
The Program Assistant takes direction from a variety of team members and reports to the Program Director.
Pay range and job type
Full Time (Monday - Friday, 9am - 5pm) with some longer days and weekends as needed
Hourly rate starting at $20, based on experience
Paid holidays, vacation and sick time
Reimbursement of business-related mileage
Paid health insurance
Retirement plan
How to apply
Send your resume and a cover letter detailing your experience related to the responsibilities and qualifications to jobs@firstteephoenix.org. NOTE: All final candidates must pass background check and complete DISC assessment prior to an official offer.
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